ORDER AND DELIVERY
1.What are my shipping charges?
2.What is the usual delivery time, and when do you deliver?
3.What is my order status?
4.Can I change or cancel my order after confirmation?
5.How do I know if my order went through successfully?
6.How do I track my order?
7.What should I do if my order hasn’t been delivered yet?
8.Are there any restricted zones in USA that you do not deliver to?
9.What happens if I missed my delivery?
10.Why is my order late?
11.Can I request for my parcel to be left outside my home / residence / etc., if I am not available to accept the delivery?
12.How do I change my delivery information after placing an order?
13.What should I do if I received a defective item?
14.What should I do if I received a wrong product / my order is incomplete?
15.Do you deliver internationally?
16.What do I do if my question isn’t covered here?
All information below is applicable within United States only.
2.What is the usual delivery time, and when do you deliver?
- Order Processing may take up to 2 business days.
- Order Delivery will usually take 1 – 4 business days
- Orders are processed by 11am each day. For orders sent in after 11am, processing will start on the next warehouse business day. Orders are only processed Mon – Fri. Orders received on Sat or Sunday, will be processed starting Monday
- Orders are delivered Mon – Sat, 9am – 10pm.
4.Can I change or cancel my order after confirmation?
6.How do I track my order?
7.What should I do if my order hasn’t been delivered yet?
- Check your order status here.
- If your order status is ‘Shipped’, you may track your order by putting in the tracking number into Google Search.
- If you need any assistance, feel free to contact us at hello.us@gearup.shop with your Order Reference No.
8.Are there any restricted zones in USA that you do not deliver to?
9.What happens if I missed my delivery?
- We will attempt to redeliver one time, after which, customer service will be in touch to help you decide what to do with your parcel.
- Please note that additional redelivery fees will apply.
- All unclaimed parcels exceeding 3 months will be cleared and no replacements/reimbursements/refunds will be made.
10.Why is my order late?
- Your order was shipped during a massive sales/promotional season
- Your order was placed during a local public holiday
- There were unpredictable circumstances beyond our control
11.Can I request for my parcel to be left outside my home / residence / etc., if I am not available to accept the delivery?
12.How do I change my delivery information after placing an order?
- You will not be able to amend your delivery information after the order has been submitted.
- Please contact us at hello.us@gearup.shop with your order no. and information, and we will look into it.
- Shipping delays may occur for delivery address amendments but we will do what we can to minimize this.
- If the order has already been processed and is en route, we may not be able to retrieve it, so please contact us as soon as possible if a change is required.
13.What should I do if I received a defective item?
- Your Order Reference No.
- The product code of the defected item received (e.g. 121001999)
- Photo of the defect
14.What should I do if I received a wrong product / my order is incomplete?
- The product code of the item you ordered
- The product code of the item you received
15.Do you deliver internationally?
- Yes, we are delivering now within Singapore. Click here to go to the SG store.
- Please note that due to the size and scope of our worldwide available product range, we do not necessarily carry the same products in different markets.
16.What do I do if my question isn’t covered here?